Complete Feature for eCRM Integration with 200+ Sales Channels Consolidate customer data from Amazon, Etsy, eBay, Walmart, and more into a unified eCRM platform for seamless management. B2B Account Management Create and manage individual B2B accounts with specific pricing, order histories, and payment terms. Supplier Relationship Management Track interactions, performance metrics, and communication with B2B suppliers to optimize supply chain efficiency. Centralized Customer and Vendor Data Access comprehensive records of customers, suppliers, brands, and vendors for a 360-degree view of relationships. Personalized Communication Automate and customize communications tailored to the preferences and behavior of both B2C customers and B2B partners. Automated Customer and Vendor Segmentation Group customers, brands, and suppliers by criteria such as purchase history, region, or contract terms for targeted engagement. Multi-Channel Support Integration Manage inquiries from email, chat, social media, and marketplaces for customers, vendors, and B2B accounts. Order and Return Tracking Provide real-time updates on order status for customers and track vendor order fulfillment and returns. Advanced Analytics for B2C and B2B Gain actionable insights into customer behavior, supplier performance, and sales trends through detailed dashboards. Dynamic Pricing Tools for B2B and B2C Customize pricing for B2B accounts based on negotiated terms or bulk purchasing agreements. Marketing Automation for Brands and Vendors Automate and coordinate promotional campaigns for products and services from specific brands or vendors. Real-Time Notifications for Stakeholders Notify customers, brands, and vendors of order updates, promotions, and important milestones. Streamlined Supplier Onboarding Simplify the onboarding process for new suppliers and vendors with integrated eCRM workflows. Complaint and Dispute Management Manage and resolve complaints from customers and vendors with a centralized ticketing system. Vendor Performance Tracking Monitor vendor fulfillment accuracy, delivery times, and product quality to maintain high standards. Brand Management Tools Track and manage brand-specific performance metrics, inventory, and promotional activities. Demand Planning for Customers and Suppliers Forecast inventory needs and plan procurement strategies based on customer and supplier trends. B2B Pricing Tiers Define and manage tiered pricing structures for bulk orders and repeat B2B clients. Unified Returns Management Streamline returns across customers, suppliers, and vendors with a unified system for tracking and processing. Integrated Social Listening Tools Monitor customer and brand mentions on social platforms to enhance reputation management. Vendor Collaboration Tools Facilitate communication and collaboration with vendors to optimize inventory replenishment and fulfillment. Global Scalability for B2B and B2C Manage international customers, suppliers, and vendors with support for multiple languages, currencies, and tax compliance. Cross-Channel Campaign Coordination Launch coordinated campaigns across email, SMS, social media, and marketplaces to target customers and partners. Custom Analytics Reports Generate reports tailored for customer behavior, vendor performance, and sales metrics. Enhanced Security Protocols Protect sensitive customer and partner data with GDPR-compliant encryption and security measures. Scalable for Growing Businesses Easily scale your operations by adding more customers, suppliers, and brands as your business expands. Recurring Billing Support Automate recurring invoices for subscription-based services or long-term vendor agreements. Payment Tracking Monitor payment status, overdue balances, and payment histories for customers and B2B accounts. Custom Payment Terms Set flexible payment terms for different B2B accounts and suppliers, such as net 30 or net 60. Multi-Currency Invoicing Generate invoices in multiple currencies for international clients and suppliers with real-time currency conversion. Bulk Invoicing for B2B Accounts Streamline the invoicing process by generating bulk invoices for high-volume orders or multiple accounts. Invoice Customization Add branding elements, terms, and notes to invoices for a professional and personalized touch. Invoice Automation Automatically generate invoices upon order confirmation or fulfillment to save time and reduce errors. Audit Trails for Invoices Track every interaction and modification related to invoices for enhanced accountability. Tax Compliance Integration Ensure accurate tax calculation on invoices with tools like Avalara and TaxJar integrated into the eCRM. Advanced Contact Management Keep track of all communication, invoicing, and account details for customers, suppliers, and vendors. Cross-Channel Payment Reconciliation Reconcile payments from all channels, including Amazon, eBay, Etsy, and Walmart, in one place. Customer and Vendor Credit Limits Manage credit limits for B2B customers and suppliers, ensuring seamless transactions while maintaining control. Integrated ERP Support Sync invoicing and payment data with ERP systems like NetSuite, SAP, and Oracle for streamlined operations. Custom Reports on Invoicing Trends Gain insights into invoicing trends, payment delays, and outstanding balances to optimize cash flow. Omnichannel Payment Collection Provide customers with multiple payment options across channels, including credit card, ACH, and digital wallets. Integration with Accounting Tools Sync invoicing data with QuickBooks, Xero, and other accounting platforms to simplify financial management. Brand-Level Invoice Management Manage separate invoicing processes for different brands and vendor categories within your portfolio. Detailed Vendor Reports Analyze vendor-specific invoicing data to identify cost-saving opportunities and streamline procurement. Refund and Credit Note Management Issue refunds or credit notes seamlessly for customers and vendors through an integrated platform. Sales Tax Automation integration Automate sales tax calculations on invoices based on customer location and applicable regulations. Dynamic Discount Management Offer early payment discounts or bulk order incentives, automatically applied to relevant invoices. Enhanced Financial Control Gain full control over invoicing, payments, and credit management for improved financial health.