Onefulfillcenter

Complete Feature for 
eCRM

Integration with 200+ Sales Channels

Consolidate customer data from Amazon, Etsy, eBay, Walmart, and more into a unified eCRM platform for seamless management.

B2B Account Management

Create and manage individual B2B accounts with specific pricing, order histories, and payment terms.

Supplier Relationship Management

Track interactions, performance metrics, and communication with B2B suppliers to optimize supply chain efficiency.

Centralized Customer and Vendor Data

Access comprehensive records of customers, suppliers, brands, and vendors for a 360-degree view of relationships.

Personalized Communication

Automate and customize communications tailored to the preferences and behavior of both B2C customers and B2B partners.

Automated Customer and Vendor Segmentation

Group customers, brands, and suppliers by criteria such as purchase history, region, or contract terms for targeted engagement.

Multi-Channel Support Integration

Manage inquiries from email, chat, social media, and marketplaces for customers, vendors, and B2B accounts.

Order and Return Tracking

Provide real-time updates on order status for customers and track vendor order fulfillment and returns.

Advanced Analytics for B2C and B2B

Gain actionable insights into customer behavior, supplier performance, and sales trends through detailed dashboards.

Dynamic Pricing Tools for B2B and B2C

Customize pricing for B2B accounts based on negotiated terms or bulk purchasing agreements.

Marketing Automation for Brands and Vendors

Automate and coordinate promotional campaigns for products and services from specific brands or vendors.

Real-Time Notifications for Stakeholders

Notify customers, brands, and vendors of order updates, promotions, and important milestones.

Streamlined Supplier Onboarding

Simplify the onboarding process for new suppliers and vendors with integrated eCRM workflows.

Complaint and Dispute Management

Manage and resolve complaints from customers and vendors with a centralized ticketing system.

Vendor Performance Tracking

Monitor vendor fulfillment accuracy, delivery times, and product quality to maintain high standards.

Brand Management Tools

Track and manage brand-specific performance metrics, inventory, and promotional activities.

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Demand Planning for Customers and Suppliers

Forecast inventory needs and plan procurement strategies based on customer and supplier trends.

B2B Pricing Tiers

Define and manage tiered pricing structures for bulk orders and repeat B2B clients.

Unified Returns Management

Streamline returns across customers, suppliers, and vendors with a unified system for tracking and processing.

Integrated Social Listening Tools

Monitor customer and brand mentions on social platforms to enhance reputation management.

Vendor Collaboration Tools

Facilitate communication and collaboration with vendors to optimize inventory replenishment and fulfillment.

Global Scalability for B2B and B2C

Manage international customers, suppliers, and vendors with support for multiple languages, currencies, and tax compliance.

Cross-Channel Campaign Coordination

Launch coordinated campaigns across email, SMS, social media, and marketplaces to target customers and partners.

Custom Analytics Reports

Generate reports tailored for customer behavior, vendor performance, and sales metrics.

Enhanced Security Protocols

Protect sensitive customer and partner data with GDPR-compliant encryption and security measures.

Scalable for Growing Businesses

Easily scale your operations by adding more customers, suppliers, and brands as your business expands.

Recurring Billing Support

Automate recurring invoices for subscription-based services or long-term vendor agreements.

Payment Tracking

Monitor payment status, overdue balances, and payment histories for customers and B2B accounts.

Custom Payment Terms

Set flexible payment terms for different B2B accounts and suppliers, such as net 30 or net 60.

Multi-Currency Invoicing

Generate invoices in multiple currencies for international clients and suppliers with real-time currency conversion.

Bulk Invoicing for B2B Accounts

Streamline the invoicing process by generating bulk invoices for high-volume orders or multiple accounts.

Invoice Customization

Add branding elements, terms, and notes to invoices for a professional and personalized touch.

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Invoice Automation

Automatically generate invoices upon order confirmation or fulfillment to save time and reduce errors.

Audit Trails for Invoices

Track every interaction and modification related to invoices for enhanced accountability.

Tax Compliance Integration

Ensure accurate tax calculation on invoices with tools like Avalara and TaxJar integrated into the eCRM.

Advanced Contact Management

Keep track of all communication, invoicing, and account details for customers, suppliers, and vendors.

Cross-Channel Payment Reconciliation

Reconcile payments from all channels, including Amazon, eBay, Etsy, and Walmart, in one place.

Customer and Vendor Credit Limits

Manage credit limits for B2B customers and suppliers, ensuring seamless transactions while maintaining control.

Integrated ERP Support

Sync invoicing and payment data with ERP systems like NetSuite, SAP, and Oracle for streamlined operations.

Custom Reports on Invoicing Trends

Gain insights into invoicing trends, payment delays, and outstanding balances to optimize cash flow.

Omnichannel Payment Collection

Provide customers with multiple payment options across channels, including credit card, ACH, and digital wallets.

Integration with Accounting Tools

Sync invoicing data with QuickBooks, Xero, and other accounting platforms to simplify financial management.

Brand-Level Invoice Management

Manage separate invoicing processes for different brands and vendor categories within your portfolio.

Detailed Vendor Reports

Analyze vendor-specific invoicing data to identify cost-saving opportunities and streamline procurement.

Refund and Credit Note Management

Issue refunds or credit notes seamlessly for customers and vendors through an integrated platform.

Sales Tax Automation integration

Automate sales tax calculations on invoices based on customer location and applicable regulations.

Dynamic Discount Management

Offer early payment discounts or bulk order incentives, automatically applied to relevant invoices.

Enhanced Financial Control

Gain full control over invoicing, payments, and credit management for improved financial health.

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